Leadership: Difficult Conversations - Zosi Learning

Correcting poor performance, changing rosters, and explaining layoffs are all topics of difficult conversations. Addressing these conversations early, directly, and confidently will help you best achieve the desired outcome. Here’s what you’ll learn during this module:

• What a difficult conversation is and why it is important to have them
• How to prepare, conduct and document a difficult conversation
• How to manage emotions on both sides